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Making Reservations for Paratransit Service

Paratransit Reservations

A reservationist is the only person that can make a trip reservation; vehicle operators are not allowed to make reservations.
You can make reservations Monday through Sunday from 8:00 a.m. to 5:00 p.m. by calling (770) 427-2222, TDD 711.

No same-day trips or reservations are available. For your convenience, CobbLinc also offers advanced reservations and subscription service (standing orders).

PCAs ride for free and must board and exit the vehicle with the customer. If a passenger requires a Personal Care Attendant (PCA), this must be approved during the initial certification process or when there is a change in the passenger’s functional ability to use the service.

When making reservations, customers must inform the reservationist of any travel companions and any mobility device(s) the companion will be using. One traveling companion may ride with a paratransit passenger and must board and exit the vehicle with the customer. Appropriate fare must be paid for a traveling companion, including children over 42 inches tall.

For detailed information on CobbLinc policies and guidelines pertaining to paratransit service,  please visit the "What to Expect" section of this web page.

Connecting to MARTA Mobility

The CobbLinc Reservationist will coordinate transfers from CobbLinc Paratransit to MARTA Mobility when a trip requires this level of scheduling. Please call before 3:00 pm if you are arranging an interagency trip to MARTA Mobility to allow for the setup of necessary account information with MARTA.

For interagency trips only, customers will receive a confirmation call between 6:00 pm and 8:00 pm for a reservation the following day. If you have not received confirmation of an interagency trip by 8:00 pm, please call (770) 424-3265.

Reservation changes will only be accepted Sunday through Friday from 8:00 am to 5:00 pm up to the day before the customer’s scheduled trip.

Cancelling a Reservation

To cancel a reservation prior to the day of the trip, please contact reservations at (770) 427-2222, TDD 711, Monday through Sunday from 8:00 am to 5:00 pm. Do not call reservations for same day cancellations.

For same day cancellations, call Paratransit Dispatch at (770) 424-3265, TDD 711, Monday through Friday, 3:00 a.m. to 2:30 a.m., Saturday from 5:00 am to 3:00 a.m., and on Sunday from 5:00 a.m. to 1:00 p.m. Be prepared to give the customer’s name, address, date of travel, scheduled pick-up time and return trip information. To avoid increased penalties, always call to cancel the trip(s). Make sure you cancel all subsequent trips if not needed.

Advanced Reservations

Reservations can be made up to three (3) days in advance. There are no daily limits on the number of reservations the customer can request. Reservation space is assigned on a first come, first served basis.

Subscription Services/Standing Orders

Subscription service is restricted to medical, educational, and employment related trips made a minimum of three (3) days per week using the same destination and time.

Once a subscription is assigned, it will not be necessary to call back and reserve that trip individually. Please note that customers with subscription services (standing orders) are not notified for trip confirmation.

Certain time periods may not have subscription time slots available. Under the Americans with Disabilities Act (ADA), total subscription trips may not exceed 50 percent of space availability at any time during the day.

If no corresponding time slot is available at the time of a customer request, the customer may place their name on the subscription waiting list. Subscriptions will be assigned as space becomes available.

Changes to Existing Subscription

All changes to subscriptions must be made at least one day in advance. Same day address changes cannot be accommodated.
If a customer chooses to change the subscription time, it will be handled as a new subscription request and subject to availability.

Adjustments to Existing Subscriptions

As traffic patterns and demographics change, CobbLinc Paratransit reserves the right to make reasonable adjustments to existing subscriptions. Adjustments will be made on an individual basis with input from the customer and/or his/her guardian/caretaker. At no time will CobbLinc adjust a subscription without consulting with the customer.

If an agreement cannot be reached between CobbLinc and the customer, it may result in the customer’s subscription being dropped from the subscription list and placed back on the request list until an appropriate time slot can be found. These changes will allow CobbLinc to make the best use of its resources while providing the timeliest service possible to all of its customers.

Temporary Subscription Change

The customer may temporarily change the destination or pick-up address on a subscription for a minimum of two weeks if the time slot is available. If the customer chooses to change the subscription permanently, it will be handled as a new subscription request and placed on the waiting list if the time slot is not available.

Information Required for Reservation

When making a trip reservation, the customer must be prepared to give the reservationist the following information:

  •  Name
  •  Exact location of pick-up, including:
    •  Street address
    •  Complex name/subdivision name/suite no./building no./apartment no.
    •  Zip code
    •  Landmarks, signage, etc.
    •  Designated ADA accessible entrance
  •  Date and time of appointment
  •  Exact location of drop-off, including:
    •  Street address
    •  Complex name/subdivision name/suite no./building no./apartment no.o Zip code
    •  Landmarks, signage, etc.
  •  Desired drop-off or pick-up time
  •  Return time if a return trip is needed
  •  Number of passengers (including PCA/service animal/children/companion, etc.)
  •  Number of mobility devices
  •  If extra assistance is need beyond the curb
  •  Valid phone number

The reservationist is required to ask for complete information and will repeat the information back to the customer just to ensure the reservation was created correctly. An operator or passenger cannot change the pick-up or drop-off location on the day of the trip.