New, Termination, and Transfer Services Delay
Due to the limited closure in response to the COVID-19 Public health emergency the processing of all online requests is significantly delayed. New service and service termination requests may take up to 7 business days, please plan ahead and allow plenty of time for processing to avoid being without water. The Drive-thru will be closed beginning Monday, April 6, 2020, until further notice. All non-emergency service requests will be significantly delayed and routine requests may take 10-15 business days to complete. If you have a more immediate need please call 770-419-6200, be prepared for extended hold times due to high call volume and a reduced staff. We appreciate your patience
Non-Residential Service Application
Business Accounts: Non-Residential customers requesting new service need to contact our Customer Service Center, Monday through Friday, 7:30 am – 6:00 pm at 770-419-6200, or visit our Customer Service Facility at 660 South Cobb Dr. Marietta, GA 30060, Monday through Friday, 8:00 am – 5:00 pm.
All applicable fees and deposits must be paid prior to service establishment. New service connection is not available on weekends or holidays.
Leak Credit Application
Unexpected leaks can occur in plumbing systems and cause high bills. Cobb County Water System encourages the prompt and complete repair of leaks. The Water System has a Leak Credit Policy that provides a partial credit for eligible leaks once in a rolling 12-month period. The credit can be applied to no more than two affected months. The purpose of the policy is to assist customers with a partial offset of the costs associated with certain plumbing failures, not to fully compensate a customer for the costs of a leak. Customers are responsible for paying the water bill while waiting for a leak credit to be processed.
For further information, please visit our Leak Credit page:
Leak Credit Application
To apply for a leak credit, submit the following documentation
- Address and account number
- A brief explanation of the type of leak
- A plumbing repair receipt, or a receipt for parts, at a minimum a letter explaining what was done to correct the problem
- For Pool Leak Credits Only: Volume of the pool
Residential customers can apply for new service online (see above), contact our Customer Service Center, Monday through Friday, 7:30 am – 6:00 pm at 770-419-6200, or visit our Customer Service Facility at 660 South Cobb Dr. Marietta, GA 30060, Monday through Friday, 8:00 am – 5:00 pm. For information on how to prepare your home before water service is turned on click here for our Preparing Your Home brochure.
All applicable fees and deposits must be paid prior to service establishment.
New Service connection is not available on weekends or holidays.
New customers are required to pay a $50 refundable deposit and $25 non-refundable initial service fee. Payments over the phone can only be made by credit or debit card.
If you have or had service with Cobb County Water System and would like to establish new service, any past due balance must be paid prior to establishing service. A $25 non-refundable initial service fee is required and a $50 refundable deposit may be required.
If you are renting the property, a lease agreement and additional information or fees may be required.
If there is no water service at the property currently, you must ensure all the water sources (sinks, tubs, faucets/inside and outside and toilets) are off to avoid any water running and damage to the property. If the meter indicates the water is running, the service will not be restored. If an additional trip is required to restore service, a $25-second trip fee is charged to the account.
If the house has been winterized, someone must be home in order to have service established. (Vacant and unoccupied homes are often winterized to prevent damage due to freezing pipes in colder months. When the plumbing system is winterized its main purpose is to drain all the water from the system including the water heater. If houses are not properly de-winterized, restoring water may cause potential damage due to leaking pipes).
We recommend that you read the Customer Information Guide for additional information on billing, fees, and service. Please click here for a copy of the Customer Information Guide.