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ADA Compliance on CobbLinc

Reasonable Accommodations

CobbLinc complies with the American with Disabilities Act of 1990, Public Law 101-336 (ADA), which prohibits discrimination on the basis of disability – requiring that no qualified individual with a disability shall, on the basis of a disability, be denied the benefits of CobbLinc services or programs. 

According to the Code of Federal Regulations, 49 CFR 37.169, CobbLinc is required to provide reasonable modifications/accommodations for people with a disability to access CobbLinc’s transportation bus service.  If you have a specific physical or service accessibility need, please notify CobbLinc of your requirements so that reasonable accommodations can be provided for you. When making a request, please thoroughly describe what is needed in order for you to use the service and why this assistance is necessary.

Requests can be made in advance or on-the-spot, depending upon the circumstance.  Whenever feasible, a request for modification to CobbLinc’s service, policies, practice, or procedures should be made in advance before CobbLinc is expected to provide the service. CobbLinc will review your request and will make every effort to communicate in advance whether or not the requested modification can be made.

Requests may be directed to:

CobbLinc
Attn: Transit Operations Specialist
463 Commerce Park Drive
Marietta, Georgia 30060-2737

(770) 528-3690, TDD: 711

[email protected]

If the modification is not made, CobbLinc will provide the reason for the denial of the request. Requests may be denied on one or more of the following grounds:

  • Granting the request would fundamentally alter the nature of CobbLinc’s service, programs, or activities;
  • Granting the request could create a direct threat to the health or safety of the requestor or others;
  • Granting the request would create an undue financial or administrative burden for CobbLinc; and/or
  • Without such modification, the individual with a disability is otherwise able to fully use CobbLinc’s services, programs, or activities for their intended purpose.

In compliance with Section 35, 106 of the ADA’s Title II regulations, all applicants, participants, beneficiaries and other interested individuals may obtain more information at ada.gov or by contacting the CobbLinc Transit Operations Specialist.

ADA Complaints

Any individual who believes they have been denied the benefits of, excluded from participation in, or have been subject to discrimination on the grounds of their disability, may file a formal complaint with CobbLinc.

You can download the ADA Complaint Form (English and Spanish) or call the Transit Operations Specialist at (770) 528-3690 to request that a form be sent to you.

Completed forms should be returned via:

  • Fax to (770) 528-4360 (Attn: Transit Operations Specialist)
  • Email to [email protected]
  • U.S. Mail to CobbLinc, Attn: Transit Operations Specialist, 463 Commerce Park Drive, Suite 112, Marietta, GA 30060

If you require a response in an accessible format – electronic, audio CD, or large print – please specify the preferred format.

If you prefer to submit your complaints in writing in your own words, you may do so.  Your letter should include sufficient detail to permit proper research and response to your concern. Be sure to include your name, address, daytime phone number, date of incident, time of day, location and description of the problem.

Generally, CobbLinc's Transit Operations Specialist will respond within 7 business days of receipt of a complaint, either in writing or verbally. Additional time for responding may be needed if responding via U.S. Mail.

If your complaint is not addressed in a timely fashion, please contact the Transit Division Manager at (770) 528-1614.

Quejas de ADA

Cualquier persona que crea que se le han denegado los beneficios, que se les haya excluido de participar o que hayan sido objeto de discriminación por su discapacidad, puede presentar una queja formal ante CobbLinc.

Puede descargar el Formulario de queja ADA (inglés y español) o llamar al Especialista en operaciones de tránsito al (770) 528-3690 para solicitar que se le envíe un formulario.

Los formularios completos deben devolverse a través de:

  • Fax al (770) 528-4360 (A la atención de: Especialista en Operaciones de Tránsito)
  • Correo electrónico a [email protected]
  • Correo de EE. UU. A CobbLinc, a la atención de: Especialista en operaciones de tránsito, 463 Commerce Park Drive, Suite 112, Marietta, GA 30060

Si necesita una respuesta en un formato accesible (electrónico, CD de audio o letra grande), especifique el formato preferido.

Si prefiere enviar sus quejas por escrito con sus propias palabras, puede hacerlo. Su carta debe incluir suficientes detalles para permitir una investigación adecuada y responder a su inquietud. Asegúrese de incluir su nombre, dirección, número de teléfono durante el día, fecha del incidente, hora del día, ubicación y descripción del problema.

En general, el Especialista en Operaciones de Tránsito de CobbLinc responderá dentro de los 7 días hábiles posteriores a la recepción de una queja, ya sea por escrito o verbalmente. Es posible que se necesite tiempo adicional para responder si responde por correo de EE. UU.

Si su queja no se aborda de manera oportuna, comuníquese con el Gerente de la División de Tránsito al (770) 528-1614.

Cobb County Government Grievance Procedure under The Americans with Disabilities Act

Cobb County Government has an independent Grievance Procedure established to meet the requirements of the Americans with Disabilities Act of 1990 (ADA).  It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, or benefits by the Cobb County Government. 

For more information, please visit the ADA Coordinator section of the County’s website.