If payment is not made on the current balance 10 days after the bill due date, the customer will be considered delinquent and assessed a $10.00 late fee. The customer is also subject to having service disconnected.

A $50 processing fee and a deposit (if applicable) will be assessed at the time the disconnection is created. The full past-due balance and $50.00 processing fee must be paid before 4PM to be restored the same day. Payments made after 4PM will be restored the next business day.

Service restorations are generated automatically after the full past due payment and $50.00 processing fee are received. There is no need to speak with a representative. 

Payments made online are posted immediately. If the customer makes an online payment for the full balance and has been disconnected, they do not need to contact a customer service representative. Service restores are generated automatically when the full past due balance and $50.00 processing fee are paid. 

A returned payment will result in a $30 returned payment fee, and the payment amount is added back to the account. The customer is subject to service disconnection if this causes the account to be past due and charges are not paid immediately. Two returned payments will result in the account being required to pay by cash or money order for one year.

*Normal business hours: 
Customer Service Facility, Monday through Friday, 8:00 a.m. to 5:00 p.m.
Call Center and Drive-thru Window, Monday through Friday, 8:00 a.m. to 5:00 p.m.