Back to top

Contact the Water System

Management Contact Information

  Judy Jones, P.E.
☎  770-419-6225
------------------------------------------ --------------------------------------------- -----------------------------------------
Ram Jeedigunta Bhaskara, P.E.
Deputy Director
☎  770-419-6338
  Alicia Giddens
Deputy Director
☎  770-528-1481
----------------------------------------- --------------------------------------------- -----------------------------------------

Kathy Nguyen
Customer Service Manager

  • Call Center
  • Cash Room
  • Customer Support
  • Meter Maintenance
  • Payment Assistance
  • Water Bills


Jennifer McCoy
Communications & Education Manager
 ☎  770-528-8215

  • Adopt-A-Stream
  • Community Outreach
  • School Programs
  • Social Media
  • Volunteer Management
  • Water Conservation
  • Website

Jesse LeBoeuf
System Maintenance Manager
☎  770-419-6351

  • Emergency Dispatch
  • Fire Hydrants
  • Sewer Collection System
  • Warehouse
  • Water Distribution System


----------------------------------------- --------------------------------------------- -----------------------------------------

Engineering & Records Manager
☎  770-419-6325

  • Construction Management
  • Development Services
  • Easement Acquisition
  • GIS Mapping & As-Builts
  • Inspections
  • Plan Review
  • Sewer Projects
  • Utility Locates
  • Water Main Replacement

Jonathan Robinson
Accounting Manager
☎  770-419-6240

  • Budget
  • Operation Accounting
  • Project Accounting




Michael Reddick
Water Protection Manager
☎  770-419-6367

  • Backflow Prevention
  • Central Maintenance
  • Fats, Oil & Grease
  • Industrial Pretreatment
  • Stream Monitoring
  • Technical Support Group
  • Water Quality Laboratory
  • Water Reclamation Facilities
------------------------------------------ --------------------------------------------- -----------------------------------------

Stormwater Management Manager
☎  770-419-6435

  • Basin Planning
  • Compliance
  • Detention/Retention Ponds
  • Flood Risk
  • Illicit Discharges
  • Inspections
  • Plan Review
  • Stormwater Maintenance

Drinking Water Concerns

If you have discolored water, you should open a cold water faucet and let the water run for up to five minutes. If the color does not clear up, please click here to report the issue.

For additional information on discolored water or taste and odor, please review answers to Customer Service Frequently Asked Questions at the bottom of this page.

Overview of Lead and Copper Corrosion Prevention and Monitoring by Cobb County-Marietta Authority and Cobb County Water System.

Cobb County Water System purchases all of their water wholesale from Cobb County-Marietta Water Authority. The Authority treats the water and sends it to the Water System’s distribution system to be delivered to homes and businesses in Cobb. Cobb Water works in partnership with the Authority to ensure high-quality drinking water. Find out more about Cobb County Lead Corrosion

If you have further water quality concerns, please complete our water quality report form and someone will contact you soon.


Si tiene agua decolorada, debe abrir un grifo de agua fría y dejarla correr hasta cinco minutos. Si el color no se aclara, por favor haga clic aquí para reportar el problema.

Para obtener información adicional sobre el agua descolorada o el sabor y el olor, revise las respuestas a las Preguntas Frecuentes del Servicio de Atención al Cliente al final de esta página.

Panorama general de la prevención y la vigilancia de la corrosión del plomo y el cobre por la Autoridad de agua del condado de Cobb-Marietta y el Sistema de agua del condado de Cobb.

El sistema de agua del condado de Cobb compra toda su agua al por mayor a la autoridad de agua del condado de Cobb-Marietta. La Autoridad trata el agua y la envía al sistema de distribución del Sistema de Agua para ser entregada a los hogares y negocios en Cobb. Cobb Water trabaja en asociación con la Autoridad para asegurar agua potable de alta calidad. Conozca más sobre Corrosión de Plomo de Cobb County

Si tiene otras preocupaciones sobre la calidad del agua, por favor complete nuestro formulario de informe de calidad del agua y alguien se pondrá en contacto con usted pronto.

Customer Service

Physical Address
Customer Service Facility
660 South Cobb Drive
Marietta, GA 30060


To Start/Stop/Transfer Service

Lockbox Address (address to send payment)
P.O. Box 580440
Charlotte, North Carolina 28258-0440

Business Hours (excluding weekends & holidays)

  • Lobby
    8:00 AM - 5:00 PM
  • Call Center
    8:00 AM - 5:00 PM
  • Drive-Thru 
    7:30 AM - 5:00 PM

For Emergency Response & Dispatch
Call for Emergency response/dispatch ONLY if you see the following:

  1. Sewer backup (in home or street)
  2. Broken water line (gushing  and/or severe leaks)


Water Discoloration FAQs

Why does my water taste and smell funny?

Different factors can affect the taste and smell of your water. To report problems with your water use our online report form or call our Customer Service center Monday – Friday 8:00 am – 5:00 pm at 770-419-6200.

Why is my water “cloudy” or “milky” colored?

When water has been shut off at the main, this sometimes causes air in the lines. The color that you are seeing is probably due to this. You can check by filling a glass with water and letting it sit for a short time. If the water clears up, there is air in the line. To remove air from the line, turn on the cold water taps in your house and let them run for 5-10 minutes.  If water discoloring persists, email us the issue you are experiencing.  

Why are there white particles in my water?

This may be due to a faulty dip tube in your hot water heater. Sometimes the plastic in the tube breaks down and this can clog your faucets and showerheads.

Who can I contact for water quality questions and concerns?

ONLY for discoloration, taste, and/or odor, click here to submit an online inquiry about your concern with drinking water quality or you can contact our Customer Service center Monday – Friday 8:00 am – 5:00 pm at 770-419-6200.

You may also be interested in checking out our annual report on the quality of water that meets the federal Safe Drinking Water Act (SDWA) requirements, information on the source of our water, and the health risks associated with any contaminant. Click here to visit our Water Quality Reports Resource Library.