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Contact the Water System

Management Contact Information

COBB COUNTY WATER SYSTEM
Customer Service 
660 South Cobb Drive
Marietta, GA 30060
 
Stephen D. McCullers, P.E.
Agency Director
☎  770-419-6225
Fax:  770-419-6224
[email protected]
Judy Jones, P.E.
Deputy Director
Tel:   770-419-6225
Fax:  770-419-6224
[email protected]
Kathy Nguyen
Customer Service Manager
770-419-6225
Fax:  770-419-6224
[email protected]
Eric Olson, P.E.
Engineering & Records Manager
☎  770-419-6325
Fax:  770-419-6335
[email protected]
Roxane Rush
Finance Manager
☎  770-419-6240
Fax:  770-419-6207
[email protected]
 
   
COBB COUNTY WATER SYSTEM
Operation
680 South Cobb Drive
Marietta, GA 30060
 
William Higgins
Stormwater Management Manager
☎  770-419-6435
Fax:  770-419-6444
[email protected]
Steven Nestor
Operation Manager
☎  770-419-6351
Fax:  770-419-6246
[email protected]
Bob Herbick
Water Protection Manager
☎  770-419-6341
Fax:  770-419-6246
[email protected]
Jesse LeBoeuf
System Maintenance Manager
☎  770-419-6351
Fax:  770-419-6246
[email protected]
   
COBB COUNTY WATER SYSTEM
Environmental Compliance
662 South Cobb Drive
Marietta, GA 30060
 
Alicia Giddens
Environmental Compliance Manager
☎  770-528-8208
Fax:  770-528-1483
[email protected]
 

Drinking Water Concerns

If you have discolored water, you should open a cold water faucet and let the water run for up to five minutes. If the color does not clear up, please click here report the issue.

For additional information on discolored water or taste and odor, please review answers to Customer Service Frequently Asked Questions at the bottom of this page.

Overview of Lead and Copper Corrosion Prevention and Monitoring by Cobb County-Marietta Authority and Cobb County Water System.

Cobb County Water System purchases all of their water wholesale from Cobb County-Marietta Water Authority. The Authority treats the water and sends it to the Water System’s distribution system to be delivered to homes and businesses in Cobb. Cobb Water works in partnership with the Authority to ensure high-quality drinking water. Read more...

If you have further water quality concerns, please complete this form and someone will contact you soon.

Resources for Flint, Michigan Lead Issues
Flint’s Water Crisis Explained in 3 GIFs
5 things to know about Flint's water crisis
Science Update - Flint Michigan Water Crisis

Customer Service

Physical Address
COBB COUNTY WATER SYSTEM
Customer Service Facility
660 South Cobb Drive
Marietta, GA 30060

770-419-6200
✉ [email protected]

For Leak Credit Request

Leak Credit Application

To Start/Stop/Transfer Service

Request start/stop/transfer service online

 

Lockbox Address (address to send payment)
COBB COUNTY WATER SYSTEM
P.O. Box 580440
Charlotte, North Carolina 28258-0440

Business Hours (excluding weekends & holiday)
  • Lobby
    8:00 AM - 5:00 PM
  • Call Center
    7:30 AM - 6:00 PM
  • Drive-Thru 
    7:30 AM - 6:00 PM
For Emergency Response & Dispatch
Call for Emergency response/dispatch ONLY if you see the following:
  1. Sewer backup (in home or street)
  2. Broken water line (gushing, seeping, leaks)

770-419-6201


 

Water Discoloration FAQs

My water tastes and smells funny?

Different factors can affect the taste and smell of your water. To report problems with your water click here or call our Customer Service center Monday – Friday 7:30 am – 6:00 pm at 770-419-6200.

Why is my water “cloudy” or “milky” colored?

When water has been shut off at the main, this sometimes causes air in the lines. The color that you are seeing is probably due to this. You can check by filling a glass with water and letting it sit for a short time. If the water clears up, there is air in the line. To remove air from the line, turn on the cold water taps in your house and let them run for 5-10 minutes.  If water discoloring persists, email us the issue you are experiencing.  

why are the white particles in my water?

This may be due to a faulty dip tube in your hot water heater. Sometimes the plastic in the tube breaks down and this can clog your faucets and showerheads.

Who can I contact for water quality questions and concern?

Click here to submit an online inquiry about your concern with drinking water discoloration, taste, and/or Odor or you can contact our Customer Service center Monday – Friday 7:30 am – 6:00 pm at 770-419-6200.

You may also be interested in checking out our annual report on the quality of water that meets the federal Safe Drinking Water Act (SDWA) requirements, information on the source of our water, and the health risks associated with any contaminant. Click here to visit our Water Quality Reports Resource Library.