Back to top

Water Efficiency

water conservation

Water Efficiency Program

FAQ Topics

Do I have to buy the toilet at a particular store?

No. As long as the toilet is WaterSense labeled, a customer can buy it from any retailer, even online, but we do need the original invoice sent in with the application. Cobb Water System advises customers to keep a copy of the receipt, for their records.

Is every customer eligible for the Toilet Rebate Program?

This program is available for Cobb County Water System customers whose homes were completed before 1993. The goal of the program is to retrofit such homes with low flow fixtures. Homes constructed during 1993 and after already have low flow toilets because the Federal Energy Policy Act of 1992 mandated.

I live in a condo/townhome. Do I pay a water bill to Cobb County Water?

Master metered townhome and condo associations are considered multi-family accounts. These residents are not eligible for the single-family program since it is a credit applied to the participant's water bill.

Master metered townhome and condo associations are considered multi-family accounts. These residents are not eligible for the single-family program since it is a credit applied to the participant's water bill, the community may be eligible for our commercial program.  Information can be found in the Commercial Toilet Rebate FAQ.

Do I have to be a Cobb County Water System customer to take advantage of this program?

Yes. In order to qualify for this program, you must be a customer of Cobb County Water System. City water customers are not eligible for this program.

What if I have a special plumbing situation and have to buy a product not on the list?

If you have a particular plumbing situation where none of the approved toilets will fit in your existing home, please contact Cobb Water at 770-419-6244, prior to purchasing them to discuss the situation.

How do I participate in the program?

Eligible customers can visit the WaterSense website to view the list of approved toilets and download an application above or receive the information by contacting the Water Efficiency Office at 770-419-6244. After purchasing the toilet and having it installed, the customer must complete the application and send it, along with the original receipt, to the Water Efficiency Office at 660 South Cobb Dr. Marietta, GA 30060. To ensure you receive the credit, please include the model number of the toilet, removed from the box, if not listed on the receipt. The application will be reviewed, and provided funding is still available for the program, a credit will be issued on the customer's water bill.

Will I automatically get my credit?

The toilet rebate program has a designated annual budget. Customers are advised to check with the Water Efficiency Office to see if funds are available. The Water Efficiency Office cannot guarantee funds will be available when your application is received. The customer must have purchased a toilet from the approved lists and be in a home built prior to 1993.

What is a WaterSense High-Efficiency Toilet?

These toilets are the only toilets eligible for a $100.00 rebate. WaterSense is the Environmental Protection Agency's labeling program for water efficiency, modeled after the Energy Star labeling program. The WaterSense labeled toilets only use an average of 1.28 gallons of water per flush and have passed rigorous third-party testing standards.

Why do the lists have tanks and bowls listed separately?

Most toilets are sold in two pieces. Be sure to get both a tank and bowl that are listed together on the toilet lists. A representative at the retailer should be able to assist you with this. Make sure and bring the lists with you to the retailer.

Do I have to buy the toilet at a particular store?

No. As long as the toilet is WaterSense labeled, a customer can buy it from any retailer, even online, but we do need the original invoice sent in with the application. Cobb Water System advises customers to keep a copy of the receipt, for their records.

Is there anything else I need to buy with the toilet?

It may be possible that a new wax ring or additional bolts may be needed when purchasing the toilet. Please work with your retailer or plumber to ensure you have all the equipment you need to have a working toilet.

I have more than one toilet. Can I receive a credit for more than one toilet?

Yes. Cobb County Water System realizes many homes in Cobb County have more than one bathroom. The program is limited to three toilets per household.

Do I have to hire someone to install the toilet?

No. The decision on installation is up to the individual customer.

Are all of these toilets available at all retailers?

Probably not. Cobb County Water System has informed local retailers about the program and encouraged them to carry stock. No retailer will have every toilet, but approved toilets are available locally.

Can Businesses qualify for this program?

The residential toilet rebate program is for single-family customers only.  We now have a commercial rebate program and you may be eligible.  More information can be found in the Commercial Toilet Rebate Program.  

What if I own rental property. Can I get the rebate?

If the property meets the program qualifications a rebate will be issued as a credit to the water bill of the account holder at the rental property. If you are not the account holder it will be credited to the current water account holder's bill (renter). Cobb County Water System will not become involved in renter landlord disputes.

Is every property eligible for the program?

This program is available for Cobb County Water System’s customers that are billed commercial water rates including multi-family housing, schools, businesses, hospitality, etc. The property must have been built in 1992 or earlier and have toilets that use more than 1.6 gallons per flush. The goal of the program is to retrofit these properties with high-efficiency fixtures. Buildings constructed during 1993 and after were required to have low flow toilets because the Federal Energy Policy Act of 1992 mandated low flow fixtures in all new construction.

Does my property have to be a Cobb County Water System customer to take advantage of this program?

Yes. In order to qualify for this program, your property must receive a water bill from Cobb County Water System. The rebate is a credit on the account holder’s water bill. We cannot issue a credit if there is no water bill. We do not issue cash or checks for the rebate program.

How can my business participate in the program?

As long as the property was built in 1992 or earlier, the property can purchase EPA WaterSense labeled toilets and submit the original receipts, and proof of both installation and property age to:

COBB COUNTY WATER SYSTEM
Toilet Rebate Program
660 South Cobb Dr.
Marietta, GA 30060

I am the property manager/owner/HOA of a master-metered townhome or condo association.How can we participate?

A master-metered townhome or condo association can participate through the normal application process, but the application must be made by the account holder. Cobb County Water System will only issue a credit to the community’s water account. Any disbursement or credits to individual residents of the community is solely the account holder’s responsibility.

Our community receives one water bill but everyone owns their home can we receive a check so we can reimburse participating residents?

No. Cobb County Water System’s rebate is only issued as a credit on the active water account. Each community will need to agree on how they will credit or reimburse their residents who participate. Cobb Water only has a fiduciary responsibility with the account holder of the master metered water account, not the individual residents within the community. Cobb County Water System will only issue a credit to the community’s water account. Any disbursement or credits to individual residents of the community is solely the account holder’s responsibility.

I own my condo, but I do not receive a water bill from Cobb County Water System. I pay for water through my condo association can I get a rebate for my toilet?

Condo associations can participate in the program, but rebate credits will be applied to the association’s water account. We cannot give individual rebates to condo owners without a Cobb County Water System account. We only have a fiduciary relationship with our account holder. If the condo association wishes to participate in the program, the association president or management company should review the procedure for participating in the rebate program and determining how they will credit participating residents.

What toilets are eligible for a rebate?

Only toilets that have received the USEPA WaterSense label are eligible for a rebate of $50.00 per toilet up to 100 toilets or $5,000.00 per property. These toilets have been certified by a third party to ensure high performance and long-term water savings. Look for the WaterSense Label to ensure the product installed qualifies for the rebate.

Do I have to rebate the entire property to paticpate in the rebate?

No, but we will only process one commercial rebate per property. It is most beneficial to the property to rebate as many toilets as possible at once. The cap on the rebate program is 100 toilets per property. How a property handles this is up to them.

What do I do with the old toilets we replaced?

Cobb County Water System does not require that the property recycle the old toilets but they highly recommend that the toilets be recycled. Patterson Inc. in Mableton has the ability to recycle these toilets. Information about Patterson is listed below.

For 1-3 toilets, the fee is $5 per toilet.

For a pick-up load of 4-10 toilets, the fee is $185.00 – the same charge for a 12-yard dumpster, the smallest dumpster Patterson provides.

For more information, call 404-505-1449 or email [email protected]

Patterson Industries, Inc.
5800 Riverview Road
Mableton, GA 30126

If you choose not to recycle, you will need to discuss disposal with your waste hauler.

Can Businesses qualify for this commercial rebate program?

Yes. This program is available for all non-single family residential customers.

How long will it take for the Water System to apply the credit to my account?

If you qualify for a leak credit, it may take up to 30 days for a leak credit to be processed, so it may not show on your next bill. Customers are responsible for paying the water bill while waiting for a leak credit to be processed. If the leak is catastrophic and paying the bill will cause a hardship, please contact customer service for additional assistance at 770-419-6200.

Will I receive any notification from the Water System about my credit?

Yes, you will receive a letter stating whether it was approved or denied. If your request for a leak credit is approved, your notice will be sent after the credit is applied so we can provide the amount of the credit. It may take up to 35 days to receive the notice. (See response above.)

If I have a water leak, does the County make repairs?

No, the Water System is not responsible for leaks between the meter and the house or in the house. The maintenance and repair of pipes and fixtures after the water meter are the sole responsibility of the customer. This includes any charges associated with a leak.

Can the County provide a list of plumbers?

No.

Why do I have to pay the water when I have a leak?

Cobb County Water System is not responsible for any private plumbing system issues. The Water System has a Leak Credit Policy that provides a partial credit for eligible leaks once in a rolling 12-month period. The reason that we only provide partial credits is that we purchase water from the Cobb County-Marietta Water Authority so there is a real cost to us for the water that goes through your meter. If we provided full credits for leaks, then we would be transferring these costs associated with your leak to our other customers. The reason that we limit leak credits to one credit in a rolling 12-month period and only credit up to two months per leak is to encourage our customers to be good stewards of water by repairing leaks quickly and maintaining their plumbing.

Can I get a credit for filling my new pool or filling my pool for the summer?

No. Consistent with regional water conservation guidelines, the Water System does not give a credit for pool filling unless it must be drained to facilitate a repair. Leak credits for pool repairs are only for wastewater charges.

How do I find leaks at my home?

For more information on detecting, repairing, and preventing leaks, visit our leak page.

Does the water efficiency staff give presentations or attend community events?

Yes. Our staff speaks to civic groups, garden clubs, businesses, neighborhoods, schools, or any organization on a variety of water supply and demand issues

 

How can I get materials and information to help me save water?

Cobb County Water System provides materials free of charge to help customers save water. We have outdoor and indoor kits as well as written information. The indoor kits are most effective in a home built before 1993. You can contact the Water Efficiency Office to receive these materials.

How do I know how much water I am using?

Use your water bill. Take the amount of water consumed (8,000 gallons), divide by the number of days in service, this is how much water your family uses every day. Divide by the number of people living there and that is how much water each person uses.

I reported a leak in the road over a week ago and it is still not fixed. How long does it take?