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Library Express FAQ

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a teal background that fades to white with a row of images of books and black text 'Library Express You Were Overdue for a Visit'
January 21, 2021

How can I pick up my books?

Materials available at East Cobb, Mountain View, North Cobb, Powder Springs, Sewell Mill, South Cobb, Stratton, Vinings, and West Cobb Libraries can be picked up in-person or via curbside hold pickup. Additionally, Gritters, Kemp, and Sibley Libraries are providing curbside hold pickup.

What if my items are due? Will I accrue late fees?

The library currently is not charging late fees and has not since the library temporarily closed in mid-March. This includes DVDs, Wi-Fi Hotspots, Interlibrary Loans, Park Passes, and everything else we circulate. You will continue to receive overdue notices as reminders if material if past due, but charges will not accrue.

Fines are accruing on my account!

If you notice fines accruing on items, rest assured that they will clear themselves within 12 hours. The system is set to automatically clear them.

Can I drop off my materials in outdoor book drops?

Outdoor book drops at all library locations with the exception of Switzer Library are open. Please note that returned items will be placed in quarantine directly from book drops. Items will remain on your account for up to 5 days. Items will be checked in and your account updated after items come out of quarantine.

Indoor book drops will remain closed to maintain the integrity of the quarantine process. However, Book Club Kits and items that do not fit in outdoor book drops may be brought into the building and deposited into a receptacle provided by staff, which will be taken to the quarantine area.

Are you accepting donations?

No, donations will not be accepted at any of our library locations until further notice.

Are there any library resources I can use while branches are closed?

Yes! The library provides a wide array of digital offerings, including eBooks, research databases, and access to a multitude of online resources. Please visit our Research and Digital page to get started.

My library card is about to expire. How can I renew?

Most library cards used in 2020 were automatically renewed to late 2021. However, if your card is about to expire, you may renew in person at any of the seven branches now open for Limited Service. You may also contact Customer Service for assistance, [email protected].

Are you still doing Interlibrary Loans?

Yes! Interlibrary Loan (ILL) service resumed in January 2021. Contact your local library for assistance.   

I have a question about my account. Is there someone I can contact?

If you have any questions about your account or how to access digital resources please reach out to [email protected] We will attempt to respond as soon as possible. Please note that responses could be delayed due to the large volume of requests we are receiving.