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Cobb 911 takes over 911 and dispatch services for City of Austell

Cobb 911 dispatcher at her desk
March 13, 2024

Marietta, GA – Austell residents who call 911 will now have their calls for assistance answered by Cobb County 911 emergency communications professionals.  Cobb County’s Department of Emergency Communications (DEC) assumed emergency communications and dispatch services from the City of Austell on March 13, following approval by the Cobb County Board of Commissioners.

"We are honored to extend our services to the Austell community and welcome the Austell Police and Fire departments as our public safety partners," said Cobb DEC Director Melissa Alterio. "The citizens of Austell should not even notice this transition has occurred."

Along with receiving calls from Austell citizens, Cobb DEC will receive the revenue the City of Austell collected from the state distribution of 911 funds; the city collected approximately $200,000 in 911 fees in 2023. Adding Austell’s 10,000 calls a year to the county’s more than 900,000 call volume should not significantly impact Cobb 911 operations.

Cobb DEC's mission is to provide excellent, professional service to the community. Austell residents can rest assured that the DEC team of emergency communications professionals will handle their emergency calls professionally and efficiently.