COVID-19 call center: Operators are standing by

Cobb County’s call center is now open to help residents get information about COVID-19 and the vaccines and assist them in making vaccination appointments.

“Our call center will enable us to better serve Cobb residents by helping people who have had questions about or issues with scheduling vaccines,” Cobb Chairwoman Lisa Cupid said.  “Hopefully this effort will help more people get vaccinated and help Cobb County get back to pre-pandemic life as fast as possible.”

To speak with an operator, residents can call 833-974-3366 on weekdays between 8 a.m. and 6 p.m. The call center will answer general questions about COVID-19 and the vaccines and connect people with sites and facilities offering vaccinations. Agents can help callers schedule appointments through Cobb and Douglas Public Health sites and walk them through the process of scheduling appointments at GEMA mass vaccination sites, as well as private locations offering the shots. English and Spanish-speaking agents are available, with language line services available for those who speak other languages.

Residents can also use a chat feature to speak with an agent on their computers, tablets or smartphones. The chat feature is available weekdays between 8 a.m. and 6 p.m. through both cobbcounty.org/COVID19and at cobbanddouglaspublichealth.com.

“Cobb and Douglas Public Health is so thankful to Cobb County Government for launching this call center during the pandemic,” District Health Director Dr. Janet Memark said. “We appreciate the partnership and will continue to provide the support needed for its success. It gives our residents an expanded local resource for COVID-related questions and allows public health staff to stay focused on providing vaccinations and resolving outbreaks.”

Funding for the call center comes from the federal CARES allocation sent to Cobb County in 2020.