Created in 1987, Cobb County Department of Emergency Communications (E911) answers about 1,200 emergency phone calls and 1,200 non-emergency phone calls daily, totaling 900,000 phone calls each year.
- Cobb County E911 is a 24-hour, toll-free voice for emergency calls for service.
- All E911 employees are CPR, Emergency Police Dispatch (EPD), Emergency Fire Dispatch (EFD), and Emergency Medical Dispatch (EMD) certified, enabling them to give life saving instructions until help arrives.
- Cobb County E911 dispatches units for the Cobb County Police, Fire, and Animal Services Departments, Marietta Police and Fire Departments, Powder Springs Police Department, and the Cobb County Sheriff’s Office.
- Cobb County E911 subscribes to Voiance Language Services which can translate multiple languages.
- All E911 Department personnel are TDD (Telecommunications Device for the Deaf) and TTY (Teletypewriter) certified for the deaf and hearing impaired. By federal law, access to 911 must be provided to the deaf and hearing impaired.
- Our department operates six (6) twelve hour shifts.
The mission of the Cobb County Emergency Communications Department is to provide excellent and professional service to the citizens, visitors, and public safety responders of Cobb County. We fully understand the foundation of our profession is service, and we strive to provide this to our citizens at the most superior level possible. We will provide this service in a prompt, courteous, and professional manner, striving for efficiency. We recognize that our ultimate success in this mission is tied directly to the spirit of cooperation and teamwork between the public safety agencies, the Emergency Communications Center staff and the residents and visitors of Cobb County.
As critical members of the public safety team we are defined by the following attributes:
We are honest and consistent with colleagues and customers. We hold ourselves accountable to the highest standards of moral and ethical conduct.
We are dedicated to exceeding the standards set for our profession by providing excellent, professional, and responsive service. We provide high quality results on or ahead of schedule.
We take pride in ourselves, our profession, and our colleagues.
We promote partnerships with internal and external customers. We treat one another with respect and communicate openly. We foster collaboration while maintaining individual accountability.
We discuss potentially contentious issues directly and quickly. We take responsibility for our own communication and conflict resolution. We do not triangulate or spread rumors.
We thrive on creativity and ingenuity. We seek the innovation and ideas that can change our profession and improve our service delivery. We are flexible and learn from our experiences. We encourage the best ideas to surface from anywhere within the organization.
We value our community’s diversity and work to reflect and respect that diversity in our staff and in the delivery of our services.
Positive Work Environment
We maintain a positive work environment which supports our employees and enhances job quality. We embrace the principles of participative management and personal responsibility and accountability.
It is our goal to investigate all complaints regarding our performance while ensuring confidentiality for both the complainant and the subject of the complaint.
As a means of maintaining both Cobb County Department of Emergency Communications' performance and community relations, our department:
- Encourages citizens to recommend improvements in our service delivery
- Encourages complaints and/or questions about the Department's performance or actions of its members and employees
If you feel that an employee has acted improperly, you may register your complaint in the following ways:
- At any time you may contact the Cobb County Department of Emergency Communications at (770) 499-3911. Request to speak with a Operations Supervisor and he/she will take the appropriate action. You can also request a community survey be sent to you so you may rate our department's quality of service.
Monday – Friday: 8 a.m. - 5 p.m. or by pre-arranged appointment
There is no greater form of recognition for a E911 Department employee than to receive a compliment from someone whose life they have touched and made better.
As means of maintaining both Cobb County E911 Department performance and community relations, the Cobb County E911 Department:
- Encourages citizen recommendation for improvements in our service delivery
- Welcomes the commendations of Department personnel who admirably perform their duties
- Encourages commendations and/or questions about the Department's performance or actions of its members and employees.
Commendations can consist of any form of recognition from a citizen's letter to an award. In all cases, especially letters of appreciation, the employee and his or her supervisor and the Department Manager are made aware of outstanding performance. A copy of the letter is placed in the employee's personnel file.
If you wish to commend an E911 Department employee you may register your commendation in one of the following ways:
- At any time you may contact the Cobb County E911 Department at (770) 499-3911. Request to speak with a E911 Department Supervisor and he/she will take the appropriate action. You can also request a community survey be sent to you so you may rate our Department's quality of service.
Monday – Friday: 8 a.m. - 5 p.m. or by pre-arranged appointment
Anyone wishing to provide comments regarding our agency’s compliance with CALEA standards, engagement in the service community, delivery of public safety services, and overall candidacy for accredited status may provide comments to CALEA through the following Public Comment Portal by clicking here. These comments can be in the form of commendations or concerns. The overall intent of the accreditation process is to provide our agency with information to support continuous improvement, as well as foster the pursuit of professional excellence.
IMPORTANT: CALEA is not an investigatory body and subsequently the public portal should not be used to submit information for such purposes. Additionally, there will be no response other than acknowledgment of submissions; however, the information will be considered in context to its relevancy to compliance with standards and the tenets of CALEA® Accreditation.