Frequently Asked Questions
During the period where our billing system access is limited, and the payment system is unavailable, we will not cut off service for non-payment. Cutoffs will resume when the system is back up.
Yes. We may have limited account information, but we can still assist customers if they are without water.
All service requests will have been printed or will be issued on paper during the service interruption. This will not prevent us from completing service request, though the information available about the status of the service order will be delayed.
Unfortunately, we will not be able to apply any credits to the account during the service interruption. They will be added to the account when access to the system is restored.
Any payment scheduled in Paymentus will be held and processed when the system comes back up. There is a 10-day grace period after the due date for all bills, so no penalty will be applied.
You can make a payment by cash or check in person and receive a handwritten receipt. The payment will not be entered until the system becomes available.
Yes. We will create all service requests on paper to be worked. Fees and deposits associated with any service request will be determined and applied to the first bill.
Residential Service Applications
- New Service
- Disconnect Service
- Change Billing/Mailing Address
- Transfer Service
- New Meter Construction Installation
- Senior Citizens' Discount Program
- Realtor New Service
Non-Residential Service Application
Business Accounts: Non-Residential customers requesting new service need to contact our Customer Service Center, Monday through Friday, 8:00 am – 5:00 pm at watercustomerservice@cobbcounty.org, or visit our Customer Service Facility at 660 South Cobb Dr. Marietta, GA 30060, Monday through Friday, 8:00 am – 5:00 pm.
All applicable fees and deposits must be paid prior to service establishment. New service connection is not available on weekends or holidays.
Leak Credit Application
Unexpected leaks can occur in plumbing systems and cause high bills. Cobb County Water System encourages the prompt and complete repair of leaks. The Water System has a Leak Credit Policy that provides a partial credit for eligible leaks once in a rolling 12-month period. The credit can be applied to no more than two affected months. The purpose of the policy is to assist customers with a partial offset of the costs associated with certain plumbing failures, not to fully compensate a customer for the costs of a leak. Customers are responsible for paying the water bill while waiting for a leak credit to be processed.
For further information, please visit our Leak Credit page:
Leak Credit Application
To apply for a leak credit, submit the following documentation:
- Address and account number
- A brief explanation of the type of leak
- A plumbing repair receipt, or a receipt for parts, at a minimum a letter explaining what was done to correct the problem
- For Pool Leak Credits Only: Volume of the pool
Important Note
Residential customers can apply for new service online (see above), contact our Customer Service Center, Monday through Friday, 8:00 am – 5:00 pm at 770-419-6200, or visit our Customer Service Facility at 660 South Cobb Dr. Marietta, GA 30060, Monday through Friday, 8:00 am – 5:00 pm. The earliest service can be started is the next business day, once all required information is confirmed. For information on how to prepare your home before water service is turned on click here for our Preparing Your Home brochure.
If you are renting the property, a lease agreement will be required to establish service. Please email the fully executed lease to watercustomerservice@cobbcounty.org. After the lease is reviewed, additional information or fees may be required. Once the verification is complete you will be notified that you may call to establish service for the next available business day.
All applicable fees and deposits must be paid prior to service establishment.
New Service connection is not available: the same day it is requested, on weekends, or holidays.
New customers are required to pay a $50 refundable deposit and a $25 non-refundable initial service fee. Payments over the phone can only be made by credit or debit card.
If you have or had service with Cobb County Water System and would like to establish new service, any past due balance must be paid prior to establishing service. A $25 non-refundable initial service fee is required and a $50 refundable deposit may be required.
If you are renting the property, a lease agreement and additional information or fees may be required.
If there is no water service at the property currently, you must ensure all the water sources (sinks, tubs, faucets/inside and outside and toilets) are off to avoid any water running and damage to the property. If the meter indicates the water is running, the service will not be restored. If an additional trip is required to restore service, a $25-second trip fee is charged to the account.
If the house has been winterized, someone must be home in order to have service established. (Vacant and unoccupied homes are often winterized to prevent damage due to freezing pipes in colder months. When the plumbing system is winterized its main purpose is to drain all the water from the system including the water heater. If houses are not properly de-winterized, restoring water may cause potential damage due to leaking pipes).
We recommend that you read the Prepare Home For New Water Service guide for additional information.