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E911 Officer Job Description

The Cobb County Department of Public Safety E911 Emergency Communications Center invites you to explore a career as an Emergency Communications Officer. Our agency is certified by the Commission on Accreditation for Law Enforcement Agencies (CALEA) and serves as the E911 call and dispatch center for the Cobb County Police Department, Cobb County Fire & Emergency Services, City of Marietta Police and Fire, and the Cobb County Sheriff’s Department.

This expanding career field is ideal for a person with good communication and multi-tasking skills and the ability to work under stressful conditions.

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Come join our team of unseen heroes who are often the first point of contact for citizens in need of emergency services and help make a difference in someone’s life.

Job Description

Using a computer-aided dispatch system, an E911 Officer receives emergency calls from the public requesting police, fire, medical or other emergency services. The operator must determine the nature and location of the emergency, determine priorities, and dispatch police, fire, ambulance or other emergency units as necessary and in accordance with established procedures.

An E911 Officer maintains contact with all units on assignment, including the status and location of police and fire units. The operator must be able to enter, update, and retrieve information from a variety of computer systems and process requests for information such as vehicle registration, driving records, and warrants, and respond with pertinent data.

The officer must be able to monitor several complex public safety radio frequencies and operate a variety of communications equipment, including radio consoles, telephones, and computer systems.

At the completion of training, all Cobb E911 Officers receive the Basic Communications Officer Training certificate for the State of Georgia by the Peace Officer Standards and Training (P.O.S.T.). They are also CPR certified through the American Heart Association (AHA). All operators receive certification as Emergency Telecommunicators, Emergency Medical Dispatchers (EMD), Emergency Fire Dispatchers (EFD), and as of January 2019 Emergency Police Dispatchers (EPD) through the International Academies of Emergency Dispatch (IAED), which enables them to offer life-saving instructions to the caller until help arrives.

Cobb E911 Officers also become TDD (Telecommunications for the Deaf) and TTY (Teletypewriter) certified, and the center subscribes to the AT&T Language Line which allows operators access to translation services for over 140 different languages.

Within a 6,000 square foot communications facility equipped with the 800 Megahertz System, the Cobb County 911 Center receives and dispatches emergency calls for service for the Cobb County Police Department, Cobb County Fire & Emergency Services, City of Marietta Police and Fire,  and the Cobb County Sheriff’s Department. Fire and Medical calls are also handled for the cities of Acworth, Kennesaw, and Powder Springs.

Emergency Communications Officers work a 12 hour shift with a 3 day on/2 day off followed by a 2 day on/3 day off work cycle. This provides a 3 day weekend every other week. Overtime is frequently available.

Two years after successful completion of the training program, Emergency Communications Officers may apply for specialized fields. Promotional opportunities include:

  • Communications Training Officer
  • Communications Shift Supervisor
  • Communications Operation Supervisor
  • 800 MHz Systems Specialist
  • CAD Analyst
  • CAD Manager
  • Training Coordinator
  • Tactical Dispatcher
  • Fire Communications Specialist
  • Quality Assurance Specialist