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About 911

Our Department

Created in 1987, Cobb County E911 answers about 1,200 emergency phone calls and 1,000 non-emergency phone calls daily, totaling 800,000 phone calls each year.

  • Cobb County E911 is a 24-hour, toll-free voice for emergency calls for service.
  • All E911 employees are CPR, Emergency Fire Dispatch (EFD), and Emergency Medical Dispatch (EMD) certified, enabling them to give life saving instructions until help arrives.
  • Cobb County E911 dispatches units for the Cobb County Police and Fire Departments, Marietta Police and Fire Departments, and the Sheriff's Office.
  • Cobb County E911 subscribes to the AT&T Language line which can translate over 140 languages. It is normally accessed by using three-way calling to a 1-800 number.
  • All E911 Department personnel are TDD (Telecommunications Device for the Deaf) and TTY (Teletypewriter) certified for the deaf and hearing impaired. By federal law, access to 911 must be provided to the deaf and hearing impaired.
  • Our department operates three (3) twelve hour shifts.

Mission

  • We, the men and women of the Cobb County Department of Public Safety E911 Communications Department, are dedicated to improving the quality of life in our community by providing an effective channel of communication between the public and public safety providers.
  • We are committed to providing a professional response to each call for service that is caring and helpful.
  • We are responsible for the uninterrupted flow of information in the area of emergency communication.
  • We are organized, trained, and committed to maximize effective and efficient public service and to maintain a positive work environment.
  • We work to fulfill our mission in a manner that inspires the public's trust and confidence and protects the Constitutional rights of each citizen.

SERVAMUS VITAE

Values

We are individually accountable for reflecting these values in our professional and personal lives:

  • Respect for all human life above all else
  • Honesty and integrity through ethical behavior
  • Willingness to change in response to valid criticism
  • Professional excellence demonstrated through leadership, cooperation, and dedication to serving as we would expect to be served
  • Appreciation for the diversity among our teammates and members of our community

SERVAMUS VITAE

Complaints

It is our goal to investigate all complaints regarding our performance while ensuring confidentiality for both the complainant and the subject of the complaint.

As a means of maintaining both Cobb County E911 Department's performance and community relations, our department:

  • Encourages citizens to recommend improvements in our service delivery
  • Encourages complaints and/or questions about the Department's performance or actions of its members and employees

If you feel that an employee has acted improperly, you may register your complaint in the following ways: 

  • At any time you may contact the Cobb County E911 Department at (770) 499-3911. Request to speak with a 911 Department Supervisor and he/she will take the appropriate action. You can also request a community survey be sent to you so you may rate our department's quality of service.
  • You may contact the Cobb County E911 Internal Affairs Investigator at (770) 528-3812 or by email at: [email protected]
  • If you choose you may make your complaint in writing and forward it to:

    Department of Public Safety Internal Affairs Unit
    P.O. Box 649
    Marietta, GA 30061

Letters of complaint should describe the event or incident, a date and time of occurrence, if possible, and the name and/or badge number of the telecommunicator involved.

Office Hours:

Monday – Friday: 8 a.m. - 5 p.m. or by pre-arranged appointment

Commendations

There is no greater form of recognition for a E911 Department employee than to receive a compliment from someone whose life they have touched and made better.

As means of maintaining both Cobb County E911 Department performance and community relations, the Cobb County E911 Department:

  • Encourages citizen recommendation for improvements in our service delivery
  • Welcomes the commendations of Department personnel who admirably perform their duties
  • Encourages commendations and/or questions about the Department's performance or actions of its members and employees.

Commendations can consist of any form of recognition from a citizen's letter to an award. In all cases, especially letters of appreciation, the employee and his or her supervisor and the Department Manager are made aware of outstanding performance. A copy of the letter is placed in the employee's personnel file.

If you wish to commend an E911 Department employee you may register your commendation in one of the following ways:

  • At any time you may contact the Cobb County E911 Department at (770) 499-3911. Request to speak with a E911 Department Supervisor and he/she will take the appropriate action. You can also request a community survey be sent to you so you may rate our Department's quality of service.
  • You may contact the Cobb County E911 Recruitment/Background Investigator at (770) 528-3817 or by email at: [email protected]
  • If you choose, you may also make your commendation in writing and forward it to: 

    Department of Public Safety Internal Affairs Unit
    P.O. Box 649
    Marietta, GA 30061

Letters should describe the events or incident along with the telecommunicators name(s) and/or badge number.

Office Hours:

Monday – Friday: 8 a.m. - 5 p.m. or by pre-arranged appointment