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About 911

Our Department

Created in 1987, Cobb County 911 answers about 1,200 emergency phone calls and 1,000 non-emergency phone calls daily, totaling 800,000 phone calls each year.

  • Cobb County 911 is a 24-hour, toll-free voice for emergency calls for service.
  • All 911 employees are CPR and Emergency Medical Dispatch (EMD) certified, enabling them to give life saving instructions until help arrives.
  • Cobb County 911 dispatches units for the Cobb County Police and Fire Departments, Marietta Police and Fire Departments, and the Powder Springs Police Department.
  • Cobb County 911 subscribes to the AT&T Language line which can translate over 140 languages, it is normally accessed by using three-way calling to a 1-800 number.
  • All 911 bureau personnel are TDD (Telecommunications Device for the Deaf) and TTY (Teletypewriter) certified for the deaf and hearing impaired. By federal law, access to 911 must be provided to the deaf and hearing impaired.
  • Our bureau operates two (2) twelve hour shifts.

Mission

  • We, the men and women of the Cobb County Department of Public Safety 911/Communications Bureau, are dedicated to improving the quality of life in our community by providing an effective channel of communication between the public and public safety providers.
  • We are committed to providing a professional response to each call for service that is caring and helpful.
  • We are responsible for the uninterrupted flow of information in the area of emergency communication.
  • We are organized, trained, and committed to maximize effective and efficient public service and to maintain a positive work environment.
  • We work to fulfill our mission in a manner that inspires the public's trust and confidence and protects the Constitutional rights of each citizen.

SERVAMUS VITAE

Values

We are individually accountable for reflecting these values in our professional and personal lives:

  • Respect for all human life above all else
  • Honesty and integrity through ethical behavior
  • Willingness to change in response to valid criticism
  • Professional excellence demonstrated through leadership, cooperation, and dedication to serving as we would expect to be served
  • Appreciation for the diversity among our teammates and members of our community

SERVAMUS VITAE

Complaints

It is our goal to investigate all complaints regarding our performance while ensuring confidentiality for both the complainant and the subject of the complaint.

As a means of maintaining both Cobb County 911 bureau performance and community relations, our bureau:

  • Encourages citizens to recommend improvements in our service delivery
  • Encourages complaints and/or questions about the Bureau's performance or actions of its members and employees

If you feel that an employee has acted improperly, you may register your complaint in the following ways: (Letters of complaint should describe the event or incident, a date and time of occurrence, if possible, and the name and/or badge number of the telecommunicator involved.)

At any time you may contact the Cobb County 911 Bureau at (770) 499-3911. Request to speak with a 911 Bureau Supervisor and he/she will take the appropriate action. You can also request a community survey be sent to you so you may rate our Bureau’s quality of service.

You may contact the Cobb County 911 Internal Affairs Investigator at (770) 528-3812 or by email at: [email protected]

If you choose you may make your complaint in writing and forward it to:

Cobb County DPS Internal Affairs Unit
100 Cherokee St, Suite 140
Marietta, GA 30090-9682

Office Hours:

Monday – Friday: 8 a.m. - 5 p.m. or by pre-arranged appointment

Commendations

There is no greater form of recognition for a 911 Bureau Employee than to receive a compliment from someone whose life they have touched and made better.

As means of maintaining both Cobb County 911 Bureau performance and community relations, the Cobb County 911 Bureau:

  • Encourages citizen recommendation for improvements in our service delivery
  • Welcomes the commendations of Bureau personnel who admirably perform their duties
  • Encourages commendations and/or questions about the Bureau's performance or actions of its members and employees.

Commendations can consist of any form of recognition from a citizen's letter to an award. Letters should describe the events or incident along with the telecommunicators name(s) and/or badge number. In all cases, especially letters of appreciation, the employee and his or her supervisor and the Bureau Manager are made aware of outstanding performance. A copy of the letter is placed in the employee's personnel file.

If you wish to commend a 911 bureau employee you may register your commendation in one of the following ways:

At any time you may contact the Cobb County 911 Bureau at (770) 499-3911. Request to speak with a 911 Bureau Supervisor and he/she will take the appropriate action. You can also request a community survey be sent to you so you may rate our Bureau’s quality of service.

You may contact the Cobb County 911 Internal Affairs Investigator at (770) 528-3828 or by email at: [email protected]

If you choose you may also make your commendation in writing and forward it to: 

Cobb County DPS Internal Affairs Unit 
100 Cherokee St, Suite 140 
Marietta, GA 30090
ATTN: Investigator Rogers 

Office Hours:

Monday – Friday: 8 a.m. - 5 p.m. or by pre-arranged appointment