Non-Emergency Contact Number – 770-499-3911

To request a copy of a 911 record or audio tape:

A request has to be in writing. Please include the date, time, address of incident, and the case number if known.

Request can be emailed to 911OpenRecords@cobbcounty.org 

It will take 2-3 days to process the request and you will be notified when it is ready. Charges incur at a rate of $0.10 per page and $5.00 per CD. Download /research charges are $6.00 for every 15 minutes with the first 15-minute increment at no charge.

Cobb County 911 is now accepting responses for its Logan’s List database. This voluntary program enables Cobb County 911 personnel to inform law enforcement and emergency responders about individuals with specific needs or communication challenges before arriving at an incident scene. Families can register their loved ones to provide essential information, including non-verbal communication methods, sensitivities to loud noises or flashing lights, and frequently visited places if they have a history of eloping. The registration form is quick to complete, and the data will be retained for six months.

To learn more email 911LogansList@cobbcounty.org or call 770-590-5711.

Cobb County Department of Emergency Communications (DEC) is always willing to educate the public about 911. The DEC Community Outreach, Recruitment, Education (CORE) Team leads tours of the 911 center and is available for off-site public education opportunities. Those interested in a tour of the communications center or wish to have our CORE Team at your event, please contact our Community Relations Supervisor at desmond.harris@cobbcounty.org.

It is our goal to investigate all complaints regarding our performance while ensuring confidentiality for both the complainant and the subject of the complaint.

As a means of maintaining both Cobb County Department of Emergency Communications' performance and community relations, our department:

• Encourages citizens to recommend improvements in our service delivery
• Encourages complaints and/or questions about the Department's performance or actions of its members and employees

If you feel that an employee has acted improperly, you may register your complaint in the following ways: 

• At any time you may contact the Cobb County Department of Emergency Communications at (770) 499-3911. Request to speak with a Operations Supervisor and he/she will take the appropriate action. You can also request a community survey be sent to you so you may rate our department's quality of service.

Office Hours:

Monday – Friday: 8 a.m. - 5 p.m. or by pre-arranged appointment

There is no greater form of recognition for a E911 Department employee than to receive a compliment from someone whose life they have touched and made better.

As means of maintaining both Cobb County E911 Department performance and community relations, the Cobb County E911 Department:

• Encourages citizen recommendation for improvements in our service delivery
• Welcomes the commendations of Department personnel who admirably perform their duties
• Encourages commendations and/or questions about the Department's performance or actions of its members and employees.

Commendations can consist of any form of recognition from a citizen's letter to an award. In all cases, especially letters of appreciation, the employee and his or her supervisor and the Department Manager are made aware of outstanding performance. A copy of the letter is placed in the employee's personnel file.

If you wish to commend an E911 Department employee you may register your commendation in one of the following ways:

• At any time you may contact the Cobb County E911 Department at (770) 499-3911. Request to speak with a E911 Department Supervisor and he/she will take the appropriate action. You can also request a community survey be sent to you so you may rate our Department's quality of service.

Office Hours:

Monday – Friday: 8 a.m. - 5 p.m. or by pre-arranged appointment