An emergency is any occurrence that requires the IMMEDIATE dispatch of Police, Fire and Medical Services.

• Remain calm
• Speak clearly
• Listen to ALL instructions
• Answer ALL questions

The Emergency Communications Officer speaking with you may have many questions to ask depending on the nature of the problem. If you are reporting a crime, pay particular attention to the suspect's physical appearance: height, weight, hair color, clothing, any physical characteristics such as facial hair, glasses and accent. If a vehicle is involved, give a clear description of the color, make, body style and license plate number. Do not attempt to apprehend or detain suspects.

For fire emergencies, give the location, including any type of visible flames, smoke or odor. Information such as cross streets, business name or if anyone is inside the structure is also helpful.

For medical emergencies, give the name and exact location of the patient. Describe any medical problem. Be prepared to answer questions the Emergency Communications Officer may use to classify the calls.

Wireless customers in Cobb County can now send a short message service text message to 911 for emergency help when unable to make a 911 voice call. This service will be available to the majority of wireless customers.

All major carriers have completed integration with the Cobb County E911 system. Text to 911 was not developed as a replacement or option to calling 911 in an emergency situation, but rather as an enhancement to reaching 911 services in three specific situations:

1. The caller is hearing/voice impaired,
2. Medical emergency renders the person incapable of speech,
3. When speaking out loud would put the caller in danger, such as a home invasion, an abduction, a domestic violence incident or an active shooter scenario

Cobb County will receive text to 911 calls from both unincorporated Cobb County and from the cities within Cobb. Information will be relayed to the appropriate city if necessary. Smyrna 911 has deployed its own text to 911. The county will work with Smyrna to provide seamless police, fire and medical services.

The texting function should only be used for emergency situations that require an immediate response from police, fire or emergency medical services. For non-emergency situations, customers should contact their local public safety agency via a 10 digit non-emergency number.

SMS 911 should only be used to communicate between emergency help and the texter with no pictures, video, other attachments or other recipients appended to the message.

See our video about Text to 911

Do's

• Use 911 for the dispatch of Police, Fire and EMS
• Teach your children how to use 911 wisely in case of an emergency
• Use payphones in an emergency to call 911 (call is free)

Don'ts

• Don't call 911 when the power goes off or the weather is threatening. Call your utility company, and monitor television and radio for weather information
• Don't call 911 to see how much a traffic ticket is or to check to see if someone is in jail
• Don't call 911 for directions
• Don't call 911 if your cat is stuck in a tree, call Animal Services instead at (770) 499-4136

The State of Georgia began collecting a fee from each wireless telephone to help pay for the development and maintenance of enhanced wireless service. This was mandated by the Federal Communications Commission (FCC). Portions of these funds will also be distributed to local emergency communications centers, to upgrade telephone equipment and mapping equipment to pinpoint location of wireless calls.

Although they are a valuable tool, cell phones have their limitations. Here are some facts:

• More than 30,000 wireless phones are sold everyday
• More than 115,000 wireless 911 calls are made everyday
• Wireless telephones do not provide 911 with an address
• Wireless telephones may not connect you to the correct 911 center

Helpful Hints when calling 9-1-1 from a cell phone:

• Providing an accurate address is critically important
• Give an exact street number and street name if possible or closest intersection
• Provide a business name or landmark if address is unknown
• Do not hang-up until your call is answered
• Know Your Cell Phone Number!