State Court Clerk
 
COBB COUNTY GOVERNMENT 
 
 

Online Payment FAQ

Citation FAQ
Glossary of terms

1. Is paying my ticket online safe?
2. What forms of payment can I use to pay my ticket online?
3. What's a convenience fee?
4. How do I know my payment was made?
5. Why is my e-mail address required on the payment page?
6. What's my confirmation number?
7. How will I know if my payment is received by the county before the court date?


 

1. Is paying my ticket online safe?
Making payments online is actually safer and more dependable than paying by mail. VitalChek has implemented a state-of-the-art secure network for processing payments. This system uses cutting-edge encryption technology to ensure that only those approved by you can have access to your confidential information.

2. What forms of payment can I use to pay a ticket online?
VitalChek accepts Visa, MasterCard, Discover and American Express for online payment of tickets.

3. What's a convenience fee?
This is a fee assessed by VitalChek for providing the ability to perform real-time Internet transactions in an easy, secure and reliable manner.

4. How do I know that my payment was made?
After completing the payment process, a receipt page with a corresponding confirmation number will be displayed. You're encouraged to print this page for your records. You will be sent a return email confirming your payment.

5. Why is my e-mail address required on the payment page?
VitalChek uses e-mail to give you a final confirmation of your payment or to let you know if there was a problem processing your payment. We'll only use your e-mail address for confirmation or to tell you about other VitalChek services that may be of interest to you. VitalChek will not sell your e-mail information to outside parties.

6. What's my confirmation number?
Your personal confirmation number is very important. The confirmation number is used to track the process of your ticket payment. After making a payment with the VitalChek online payment system, your confirmation number will appear on the final screen. You’ll also receive the confirmation number by email after your payment is made. For your records, we suggest you print the page containing the confirmation number.

7. How will I know if my payment is received by the county before the court date?
Your ticket payment must be made to the VitalChek online payment system no later than 7:00 p.m. two days prior to your scheduled court date. For example, a ticket for a Wednesday court date must be paid no later than 6:59 p.m. on Monday. The county recognizes the date printed on the confirmation page as the date of payment.
 


 

Please note the following when paying citations online:

• Tickets are payable on online after they have been received and processed by the court. This may take up to 10 business days.
• Your on-line payment must be made no later than 7:00 p.m. two days before your court date. For example, a ticket for a Wednesday court date must be paid no later than 6:59 p.m. on Monday. Citations are not payable on-line after the court date.
• Non-payable citations will not be available on-line. If it has been at least 10 business days since you received your citation, and you are unable to access your citation on online please call 770 528-2660 between 8 a.m. and 5 p.m.
• Our online site requires 128 bit encryption and is not compatible with WebTV, Netscape 6.0 or Safari for Macintosh.

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Important Notice

The clerk of state court and the deputy clerks in this office are committed to providing you with excellent customer service. We will be happy to assist you with any questions or concerns you may have about the services of this office or the procedures you must follow for a particular state court process. Please be advised, however, that state law prohibits our staff from rendering legal advice, restating the law or recommending specific ways to pursue legal action. Nothing on this web site is intended to advise anyone as to legal remedies for a particular circumstance.

Many matters of law are quite complex and may require special knowledge of legal principles and procedures. If you have a problem involving the interpretation of the law, we suggest you contact an attorney licensed in the State of Georgia. Although we cannot recommend a specific attorney, you may contact the Cobb County Attorney Referral Service at (770) 424-7149.


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